@THayes with the power off, disconnect the 3D Printer module and do not connect any module. Then turn on the power and check the version of firmware that is installed, which is listed on the About page. If you don’t see 1.14.2, then update the firmware using the instructions at this link:
After you have verified that the firmware is up-to-date, try jogging each of the axis’ from the TouchPad. If any of them don’t move correctly, or move in the wrong direction, please contact Support. They will need to diagnose the issue with you.
If all of the axis’ are now working correctly, power down the Snapmaker and connect the 3D Printer module. Turn the Snapmaker on, and it will update the 3D Printer module firmware. If you are not able to run through the calibration after this, you will need to contact Support.