Linearmodul works only one Week

Snapmaker 2.0 Product Feedback
21

Here is the answer from SM :smiley:

Thanks for reaching out to Snapmaker.

The price of the A350 linear module is $149 and the shipping costs is $14. Please pay for the items to the PayPal account. https://www.paypal.me/snapmaker

Then please kindly tell me the below info:

Full name:
Detailed address:
Phone number:
Transaction ID of the payment and a screenshot:

Please feel free to contact us if there are further questions.

Have a nice day.

Best regards,
Potter

3 Likes
22

Potter, Oct 15, 2020, 15:20 GMT+8

Hi toxic

Thanks for your reply.

I’ve submitted the order. We’ll ship it as soon as possible.

Please feel free to contact us if there are further questions.

Have a nice day.

Best regards,
Potter

Now i’m waiting for :rowing_man:

1 Like
23

Well then I probably got one of the modules that weren’t within the tolerances. Hopefully it was just one thing. Pre-order shipping update (October)

24 
2020-10-17 16:45:43 
shenzhen 
The goods leave the operation center
25

This is how it works temporarily

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26

There are still signs and wonders taking place. The first linear module has just been handed over to me by the parcel carrier.

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27

I think I have to buy another case for my A350 as it just got a new user.

20201104_142945
20201104_1429453096×4128 1.79 MB

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28

Usage: Warranty Replacement
The linearmodul is here :grinning:

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29

As soon as the replacement module is there, the next one breaks. :fire: :face_with_symbols_over_mouth:

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30

But totally atypical. They reported immediately.

"Datum: Mon, 9 Nov 2020 06:06:55 +0100
X-Mailer: Claws Mail 3.17.3 (GTK+ 2.24.32; x86_64-pc-linux-gnu)
Hello Potter
I received the replacement module. Unfortunately, another module is now defective. I have already carried out all the actions taken the first time to test the module. The module is clearly defective.

Potter, Nov 10, 2020, 11:46 GMT+8
Hi Holger
Thanks for reaching out to Snapmaker.
Please let me know more details about the defective module and send me a video of it if possible. Thanks.
Have a nice day.
Best regards,
Potter

Do they come from another universe now? Just a day to react :grinning:

2 Likes
31

Wer den Schaden hat spottet jeder Beschreibung!

32

Thats great, hopefully this is a new trend for them.

33

I won’t be anymore. Snapmaker has been taken over by aliens.

Subject: [Snapmaker] Re: Re: [Snapmaker] Re: Order SM201943692
Date: Wed, 11 Nov 2020 03:28:39 +0000
Reply-To: Snapmaker Support support+id56919@snapmaker.zendesk.com
X-Mailer: Zendesk Mailer
##- Please type your reply above this line -##
Your request (56919) has been updated. To add additional comments, reply to this email.
Potter, Nov 11, 2020, 11:28 GMT+8
Hi Holger,
Thanks for your reply.
So the linear module is defective now. We’ll ship a new one to you.
Best regards,
Potter

:drum: :grinning:
Three days to process the complaint. If they keep accelerating, replacements will be sent before the parts break. :rofl: :joy:

1 Like
34

Reminds me of this:

image
image1200×369 151 KB

We need to demand replacement parts be shipped in advance so they arrive when it breaks :100:

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35

today the replacement is coming with TNT
four deliveries five parcel services

1 Like