Linearmodul works only one Week

Snapmaker 2.0 (3-in-1) Snapmaker2.0 Troubleshooting guides
21

Here is the answer from SM :smiley:

Thanks for reaching out to Snapmaker.

The price of the A350 linear module is $149 and the shipping costs is $14. Please pay for the items to the PayPal account. https://www.paypal.me/snapmaker

Then please kindly tell me the below info:

Full name:
Detailed address:
Phone number:
Transaction ID of the payment and a screenshot:

Please feel free to contact us if there are further questions.

Have a nice day.

Best regards,
Potter

22

Potter, Oct 15, 2020, 15:20 GMT+8

Hi toxic

Thanks for your reply.

I’ve submitted the order. We’ll ship it as soon as possible.

Please feel free to contact us if there are further questions.

Have a nice day.

Best regards,
Potter

Now i’m waiting for :rowing_man:

23

Well then I probably got one of the modules that weren’t within the tolerances. Hopefully it was just one thing. Pre-order shipping update (October)

24 
2020-10-17 16:45:43 
shenzhen 
The goods leave the operation center
25

This is how it works temporarily

26

There are still signs and wonders taking place. The first linear module has just been handed over to me by the parcel carrier.

27

I think I have to buy another case for my A350 as it just got a new user.

20201104_142945
20201104_1429453096×4128 1.79 MB

28

Usage: Warranty Replacement
The linearmodul is here :grinning:

29

As soon as the replacement module is there, the next one breaks. :fire: :face_with_symbols_over_mouth:

30

But totally atypical. They reported immediately.

"Datum: Mon, 9 Nov 2020 06:06:55 +0100
X-Mailer: Claws Mail 3.17.3 (GTK+ 2.24.32; x86_64-pc-linux-gnu)
Hello Potter
I received the replacement module. Unfortunately, another module is now defective. I have already carried out all the actions taken the first time to test the module. The module is clearly defective.

Potter, Nov 10, 2020, 11:46 GMT+8
Hi Holger
Thanks for reaching out to Snapmaker.
Please let me know more details about the defective module and send me a video of it if possible. Thanks.
Have a nice day.
Best regards,
Potter

Do they come from another universe now? Just a day to react :grinning:

31

Wer den Schaden hat spottet jeder Beschreibung!

32

Thats great, hopefully this is a new trend for them.

33

I won’t be anymore. Snapmaker has been taken over by aliens.

Subject: [Snapmaker] Re: Re: [Snapmaker] Re: Order SM201943692
Date: Wed, 11 Nov 2020 03:28:39 +0000
Reply-To: Snapmaker Support support+id56919@snapmaker.zendesk.com
X-Mailer: Zendesk Mailer
##- Please type your reply above this line -##
Your request (56919) has been updated. To add additional comments, reply to this email.
Potter, Nov 11, 2020, 11:28 GMT+8
Hi Holger,
Thanks for your reply.
So the linear module is defective now. We’ll ship a new one to you.
Best regards,
Potter

:drum: :grinning:
Three days to process the complaint. If they keep accelerating, replacements will be sent before the parts break. :rofl: :joy:

34

Reminds me of this:

image
image1200×369 151 KB

We need to demand replacement parts be shipped in advance so they arrive when it breaks :100:

35

today the replacement is coming with TNT
four deliveries five parcel services