I received my SnapMaker A350 last week, but only 2 of the 3 packages arrived and the 3rd one containing the Enclosure showed no activity on the tracking number, so I created support ticket # 43415. A few days later the 3rd tracking number was updated with actual shipping info and yesterday I received the box with the enclosure.
After putting the A350 together I ran a few calibrations and everything seemed to function correctly, so I downloaded Luban and was going to print the demo vase. After generating the g-code and transferring to the A350 I started the print from the console. The bed on the Y-axis started moving to back, but when it got to the end it made a terrible noise, it sounded like the end sensor was not detected and the gears kept running, so after a short while I decided this could not be normal and I turned off the power-supply. Ever since then the Y-axis linear modules have not functioned correctly and I can no longer complete the bed calibration successfully. I created support ticket # 43770 on Friday describing the Y-axis linear module issue.
While I was a searching through the forums to see if I could find somebody else with a similar issue, I came across a support article describing linear module issues and related troubleshooting tips, however the images were missing, so I opened another support ticket # 43772 about the missing images.
Sunday morning I received an email stating that my support ticket #43770 had been closed and merged into ticket # 43772, which makes NO sense since they were not at all related.
Sunday evening I received another email stating that my support ticket #43772 had been closed and merged into ticket # 43415, which still makes NO sense since none of these were at all related, other than they were created by the same backer.
So now all my issues are merged into a ticket with the description " BackerKit support request from “email” Re: Your items for Snapmaker 2.0: Modular 3-in-1 3D Printers have shipped!" and to make matters worse the description of the Y-axis linear module issue was never transferred to the merged ticket.
A few minutes later I received yet another email with a solution to the missing Images from ticket # 43772.
I still have not heard anything from anybody about my A350 Y-axis linear module issue.
PLEASE HELP !!
Henning F. Jensen