I took delivery of my A350 a few days ago. Two test prints were successful. Today’s print, the third, didn’t finish successfully. About three vertical centimetres before the end of the print, there was a bulge, suggesting a problem on the Z axis. At the end of the job, the percentage completion stayed at 100% for over an hour, with the print nozzle still on the printed piece, before I turned the machine off.
Since then, one of the vertical linear modules no longer works. There is no motion at all. I have removed the horizontal linear module to confirm. One vertical module works, the other is completely stationary. If I press manually on the working module, the slider moves relatively easily. To move the slider on the problem module requires much more force and the movement is not smooth. I have tried swapping the cables for the vertical modules at the Z converter but this makes no difference: the same linear module no longer works.
I have emailed support but so far have had no reply. Does anyone have any comments or suggestions, please?