Hi, I have reported the problem to our software team and I will update you on the solution ASAP.
Welcome to a great group of folks.
Long time lurker first time posterā¦
I have an A350 on pre-order (due in August, but Iām expecting that to change in light of world events). Iām pretty excited about it, planning to use to make stuff for the house and gifts / cool toys etc. I have been interested in the topic for a while but this is my first 3d printer. My background is software engineering and robotics.
A little concerned about the amount of reports of damaged build plates, and an even more concerning lack of official response from the staff. I am hoping it gets resolved by the time I receive it, and everyone affected is compensated appropriately.
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I have been hammering my A350 since early January with 3D printing and laserā¦have not tried the CNC as yetā¦no problems. make sure you take the time to set it up properly.
Doug
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Hey guys,
first of all many thanks for all youāve done and also to all members of this great community!
I live in Italy and Iāve just ordered my Snapmaker Original + enclosure from Amazonā¦ hope to receive my baby this week because canāt wait.
Iām SW Engineer and my hobbies are mechanic (motorbike), electronic and DIY so hope the Snapmaker will be great for me.
Iān complety new on 3D Printing, laser and CNC so Iām sure Iāll have ton of questions for youā¦ hope youāll be patience with me. 
See you in the forum!
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you will have fun
Doug
My name is Henri and I have worked in the electronics world since the mid 1970s. Now that I have retired from my last startup (The Science Experience) out of 8 startups, I have the time to pursue my main interest - robots. I have been interested in them since the program FORTH was popular. I have had a Snapmaker 1 since last year and an Ender 3D for larger prints. The Ender has never been reliable so I have ordered an A250. I am so pleased with the software and product that Snapmaker produces that I canāt wait!!!
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Hi All!
Daniel Here. Just received my 2.0 and set it up. This is my first machine. Benchy Boat is printing as we speak, seems to be going well! I look forward to more adventures with my Snapmaker.
I would just like to say a Thank You to the Snapmaker Team for a wonderful machine, unboxing and setup experience. I would also like to thank all the people who make this community great. I have already read through a lot of the starter guides and threads and they have been a major help and already have a list of accessories to be printed for the machine.
Thank you and look forward to getting to know you guys.
Daniel
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welcome to the communityā¦keep having fun
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itās fantastic to have you here @Tone
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Iām Benjamin Kohler from Switzerland, learned some agricultural machinery mechanic and study now
mechanical engineering.
Start with the SM1 and experiment at time with SM2.
A great thanks to the Snapmaker Team @Rainie, you create a wonderful machine thath we can create also wonderful things.
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Welcome to the forum. Many Snapmaker employees ālurkā here to provide helpful tips too 
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that is a scary thought of a lurking @Jade or Phoebe
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Hi all,
my name is Nikola and I live in Munich, Germany. Iām 27 years old and work as an IT systems engineer.
Iāve been quietly following the forum for quite some time now and Iāve got to say:
You guys ROCK! (or SNAP?! 
)
I donāt think that Iāve ever seen such a friendly and supportive community as you are. Letās keep this up! 
My Snapmaker 2.0 A250 arrived last week and ever since it just runs like butter - all day every day, printing PPE for medical staff. About six weeks ago my friends and I founded the NGO Help4Helpers and so far weāve delivered around 1.000 face shields and countless ear savers.
Now as I continue to familiarize myself with the new printer I canāt wait to dig even deeper into all those different threads and topics, trying to wrap my head around them to eventually not only learn from your experiences but hopefully also being able to return some help and support back to the community!
A big holla and kudos to @Rainie and @JKC20.
Iām really looking up to you guys and it feels great being surrounded with likeminded people from around the world in here.
Happy to be here. Enjoy your weekend. Stay healthy and donāt forget to wash your hands 
Cheers,
Nikola
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Hi Nikola
I am probably the oldest newbie in the forum hahaha 66yo and a retired IT systems engineer among other things. Make sure you check out the many great references in Snaplinks SnapLinks -- Wiki
and yes you are correct the forum is great and friendly. I take some pride in generating much of this friendliness and collegiate interaction from the beginning @Rainie will tell you that. I have seen other forums go off the rails with too many negative commentaries. This does not mean that criticisms cannot be lodged, as long as they have some form of positive suggestions for improvement as well.
We look forward to your ongoing involvement and contributions
Take care and keep having fun.
Doug
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Thank you for the warm welcome, Doug!
You definitely shouldāve considered the handle @heimdall. I think itās very important to have you here as all-seeing and all-hearing guardian sentry, relentlessly watching over Snapgard, protecting all prosper Snapgardians from unfair attacks and unjustified criticism.
I hope you get the chance to enjoy all the fun here as well, albeit surely assuming not few responsibilities.
Nikola
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I have been partying here for the last 2 years. I started with the Snapmaker 1. there are many great and more knowledgeable members in the forum; too many to mentionā¦ you will meet them as time goes on.
One of the great talents is Billz Sharif @Billz we make fun of him at timesā¦ in good humour and he responds accordingly.
I always sayā¦ keep having fun
for I am!
Doug
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Thatās the spirit! Party as long like youād 3D print with a never ending roll of filamentā¦
Iām looking forward to getting to know as many as possible.
Youāre right! And as long as you can laugh at yourself youāll never run out of reasons to laugh! 
And if youāre laughing youāre also having fun.
Case closed. Well done, Doug!
Nikola
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BTW I started programming in 1972 using FORTRAN IV and PLAN on an ICL 1901A running the George III operating system, the I moved into the IBM world and through my career I have covered a whole variety of roles in IT. I hope you enjoy your career.
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Wow, this is very impressive!
To survive in the IT jungle you really have to at least touch base with all new technologies that come around. And they have been queueing up like people in front of an Apple Store for the new iPhone hahaā¦
But nevertheless - or maybe thatās even the reason why - I enjoy my job. Because itās my hobby, so basically im unemployed
All I really do isā¦keep having fun
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