Firmware update help

[xchrisd]

These cut of 1mm at the connector would be the next suggestion to try
There were also bad solder points which could cause the same issue.

Spare parts and broken parts

I am sorry for the problem you ran into. It seems that the brass wires are broken. After consulting our engineer, users are not able to repair it without the specialized tools. Contact support@snapmaker.com and buy a new one for the replacement. [image]