Touchscreen not reacting

Snapmaker Original
1

Hi,

I’ve working with the Snapmaker now for some weeks. It is a great machine, but I’ve lots of problems with the touchscreen.

During prints, or sometimes after prints or after inserting the USB Stick it is not reacting any more. The time period is different. The USB problem is repeating every second time.

After this problem occures, I’ve to restart the Snapmaker to work on. Is there some method to restart the TouchScreen Initialization during power on? Has somebody the same problems?

Greetings Torben

2

Hi,

Have you tried update the firmware? I remember this happened to me with the old firmware.

3

Thank yout for your answer. That worked! After many prints I can say, that this problem is solved.

1 Like
4

Can somebody help me please.
Just unpacked my snapmaker
And did the update with the usb stick led is blinking blue really fast.
So its says the update is complete.
But the touchscreen isnt working
Dies somebody know why?
What can i do?

Best

5

Hey @Kenny702.
Do you have the Snapmaker original, right?
Did the touchscreen work before upgrading the firmware?
I´m sorry to ask this, is it plugged in correctly?-Port over the Usb-A?

If it does nothing, you have to write the support :frowning:
support@snapmaker.com

If your machine is already calibrated well you could even print via snapmakerjs or luban through serial/usb connection.
It is also possible to calibrate it through serial connection but this is not easy and a fail could cause damage to your printer.

Hope this helps.

6

image
image4032×3024 2.47 MB

Yes the touchscreen wasnt working from beginning on.
And then i tried to update the firmare with the Update.Bin

But the touchscreen still not working.

How can i set a new Z:0 over snapmakerjs?
Best
And thank you for your help

7

image
image3024×4032 3.13 MB

8

Hey @Kenny702

READ IT WELL, I GUARANTEE FOR NOTHING, Z-HOP FIRST BEFORE XY-MOVEMENT

https://forum.snapmaker.com/t/calibration-in-snapmakerjs/5034/2?u=xchrisd

9

thank you so much;-) AMAZING

2 Likes
10
  1. Please check the LED behind the controller, and what color of it?
  2. Does the touchscreen remain black or white screen?