Failure to launch - Calibration/toolhead parking errors

This has been quite the not so fun setup process.

I cannot get the initial calibration toolhead swaps to park properly.

(I have a ticket in through tech support)

Received my U1 at 10am, been adjusting X/Y numbers in the firmware for hours. I performed a dozen manual counterclockwise belt tension rotations, checked for obstructions, and everything else in the troubleshooting wiki.

Watched the video a dozen times:

My firmware is version 0.9.0

Using the toolhead parking coordinates on the video helped me the most.

Tech Support and @Simon_Zhi have been amazingly helpful getting my printer up and running.

*Update: Semi-fixed, the printer prints beautifully but has parking issues during homing.

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Snapmaker U1 | Snapmaker Wiki

I’m really sorry for what happened to you. Please calm down and take a look at this wiki page, hoping it can help you troubleshoot.

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I have tried everything on the wiki page ad nauseam. I honestly think it is a belt issue that the manual rotation method can’t fix. Plus now I think printhead #4 is damaged due to so many unsuccessful docking attempts, it will only release manually from the X/Y toolhead and fails to dock. Hopefully tech support can help me out.

Sorry, I don’t get it, what’s the actual issue that prompted all this?

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You can submit a ticket at the same time, technical staff will guide you step-by-step to troubleshoot the issue, making the process more efficient.

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Really? Second line… I can’t get through the initial calibration because the tool heads won’t dock and undock correctly.

I’m sorry, but I failed to find in your post that the issues is in actual tool pickup and parking.
Support is your best bet.

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I did and they seem to answer quickly. No suggestions for a fix yet, still asking me for info. But basically what I have noticed is that its usually toolhead #4 and it only happens during the initial calibration. If I bypass the initial calibration and dock/undock the toolheads individually they are fine. The problem stems from the toolheads traveling between each other, the printer can’t seem to go from one toolhead to the next without hanging or failing to capture the next toolhead.

However it could be any of the toolheads at any time… The only toolhead that works flawlessly is #1 or Zero if you number them: 0 - 1 - 2 - 3…

I still think it is a belt tension problem that the manual rotation method can’t fix.

We’ll see what happens. :face_with_spiral_eyes:

Its still kinda hard to understand what’s going on exactly, I hope you could send them a video of the failure. It usually helps a ton.

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I can’t really explain anymore clear… Thanks for the replies though, I hope I can get it working right. Would be nice to actually be able to print something.

So I bypassed the initial setup and decided to do a calibration and print the dragon… Calibration finished smoothly and the dragon is currently @ 25% with only 1 tool misalignment that I had to manually hit resume on the print. Not ideal… But I’ll take it for now. I just hope that when I shut this off and back on again it doesn’t prompt me for the startup calibration again.

more detailed belt adjustment boils down to these steps:

Skewed prints → skew correction? - U1 Toolchanger - Snapmaker: where creation happens

Keywords:U1 How to adjust the pick & park coordinates

Or you can follow these more detailed pick-and-place coordinate steps to adjust your Toolhead

(PS: based on user feedback, the software team plans to release a new on-screen toolhead-coordinate-calibration feature next week).

  1. Ensure all toolheads are returned to the rack and the red marks on each toolhead latch are no longer visible; if you cannot park a toolhead via the screen, follow the manual toolhead-parking guide.

  2. If you encounter an initialization error during the pick-and-place coordinate calibration, long-press the blank area in the upper-left corner of the screen to skip it and go directly to the home page.

  3. In Settings → Maintenance, enable Advanced Mode.

  4. Prepare a computer/tablet/phone and connect it to the same Wi-Fi as the U1 (same local network).

  5. Open the browser, enter the IP address of U1 as shown in the image (you can check it in Settings → Wi-Fi), and go to the Fluidd interface.

——————————————————————————————

Necessary notes.

  1. Pick/place-head coordinates refer to the (X,Y) position the toolhead changer travels to when performing pick/place operations; the actual coordinate system is shown in the illustration.

  2. Click in order: Configuration → persistent folder → extruder_config.json → Edit to view the current pick-and-place coordinates for all four toolheads. (It’s recommended to take a photo of the IP for backup.)

  3. When pick-and-place fails, if there’s no hardware issue, it’s usually the X value in the (X, Y) coordinates that’s problematic.

Replace the four pick-and-place coordinates here with:

(X0,Y0) (X1,Y1) (X2,Y2) (X3,Y3)

We can adjust the target values of the toolhead pick-and-place coordinates based on the actual tested coordinates:


4. For example, to calibrate the pick-and-place coordinates of Toolhead 0 (X0, Y0):

Enter the safe coordinate values for X0/Y0 in the input box: (X0, 300), which is (34.4, 300). Press Enter to move the toolhead changer to the default safe position for the corresponding toolhead.


5. Continue using the browser to observe and move, controlling the positioning pin of the toolhead changer to better insert into the toolhead hole (as shown below). At this point, it indicates that the X coordinate is correct.


6. Keep controlling the toolhead changer and move the Y-axis toward the toolhead; stop when it reaches the position circled in red in the image and sits flush. Read the X0, Y0 coordinates at this moment and update them in the Tool0 field.

Generally speaking, any coordinate shift will be within 1 mm.

7.On the System page, click FIRMWARE RESTART. After the firmware restarts, go back to the Home page and send the pick/park command in the Console to verify if the updated coordinates work.


8. Verification: Return XY to zero in the browser, then cycle through T0–T3 and confirm the toolhead you just calibrated can pick and place normally.

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Great guide Simon.

This method is likely what helped me, although its the same method I posted in the video in my original post. If people don’t understand what the problem I was originally having was, hopefully your guide will help them.

All the numbers I posted were variations I tried. The numbers in the video helped the most… But for my situation I did not have to mess with the numbers for toolhead #1

Leon in tech support told me ANY variation should NOT exceed 1mm.

You should possibly post that in your guide @Simon_Zhi

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Can I directly use your video link? I think it’s more intuitive, with images and text just as supplementary.

I’ve placed the video link on its own line for you so it can be previewed and played directly. I also updated the post’s keywords and assigned clear categories to make it easier to find.

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I think it should be fine, its not my video but I bet the author wouldn’t care. I found it through Google and it is on several other social media sites besides YouTube.

I think a combination of using the numbers in the video and the manual rotation of the belts as stated in the user guide helped me the most.

Tech Support saying the X and Y values should not need to be changed greater than 1mm from default was also helpful. I will try and edit my post to make it clear and take out the frustration bits lool!

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Well its not fine… Several days later and almost everyday since. I still have parking and unparking issues. I can’t keep adjusting the coordinate numbers everyday when everything looks lined up and it will work for 5 seconds.

Here is a video of what happens…

What is your ticket number?

#591738

Today it was toolhead #1, yesterday it was toolhead #4, and the day before it was a different one…

Its so weird… It “mostly” only happens during startup, loading/unloading filament, and homing. This printer really hates parking a toolhead from the home position. It will actually print beautifully when its changing toolheads during a print. I had one error during the first print on toolhead #2 but not any problems since… Its incredibly frustrating when everybody else seems to have perfect machines.

I am having exactly the same problem. I figured the problem is either on the tension or the homing. Always on 3 it tries to release but fails, it even hits the bottom of the toolhead so hard that it separates from the bottom. 4 just falls forwards once released. I found that if you manually attach and release hitting the button on the toolhead menu it would do so perfectly, but once you starts and it homes it happens again if homing could be bypassed this would not happen to me. There is nothing loose, nothing in the way. Only thing helped a lot was doing the belt tensioning square routing, but only for a while. After a while it would start having the same problem again, its as if the belt is too loose, but there is no way to tighten it truly. Made a ticket was not much help, basically told me to check all I already had checked and tried. And told me to check on the “solution” page that didn’t solve anything for me.

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