Hard to say - many of the 7000+ users are not posting on this forum.
Many of the people on here have had to wait sometime but eventually a new module will be sent by support. It’s a test of patience for sure, very frustrating.
Support will likely ask you to check for thermal pads using these instructions:
I’d recommend waiting for support to ask you to check that as they have been inconsistent in honoring/denying warranties.
From their warranty docs here: https://support.snapmaker.com/hc/en-us/articles/360051069934-Snapmaker-s-Limited-Warranty
The following actions will void this warranty
...
Disassemble or repair without authorization by Snapmaker or the Distributor.
But then they also post official instructions on how to check the thermal pads. But then they gave someone else on the forum a hard time, arguing they didn’t authorize them to disassemble it to check.
@Edwin @staff - will there be any clarification on if users experiencing issues are allowed to perform the checks on the Snapmaker website without voiding their warranties?