Support Center, Firmware, Software & App Updates

Support Center, Firmware, Software & App Updates

Hi U1 Community,

We are happy to share that the Snapmaker Support Center has been updated. For users who have already received your U1, it is a convenient place to access the latest resources. For those who are still waiting, you can explore the information in advance.

The U1 Support page includes:

  • Software and firmware for download

  • Snapmaker App for iOS and Android

  • Wiki resources including FAQ, manuals, maintenance, troubleshooting, and replacement guides

  • Video tutorials to help you get started, calibrate, and troubleshoot

Firmware V0.9.0 Release Notes: Link

Snapmaker Orca V2.1.1: Link

Snapmaker App V2.1.0: Link

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We hope this helps you enjoy your U1 and makes it easier to find the information you need.

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Please click the link below to download the latest version:

Snapmaker APP :

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6 Likes

I’m currently without an active Internet connection. Can I download the firmware update at work and install it locally from USB or SD?

Of course you can.

U1 Firmware Release Notes | Snapmaker Wiki

U1 Firmware Update Procedure | Snapmaker Wiki

1 Like

Thanks, I saw the FAQ after posting… :sign_of_the_horns::sign_of_the_horns:

1 Like

Update(2025.12.31)

4 Likes

Not sure if this should be a new post, or just a reply in this Support Center. Let me know.

I notice on the Snapmaker Github site there is a zip file called ‘orca_custom_preset_tests.zip’. If I download this and look at it, I see a HUGE selection of json files for all the filament brands I use (and more). Can I just add these to my Snapmaker Orca 2.1.1?

I notice the file has ‘….tests’ in the name. So, are these not validated for the U1 yet?

I would really love to take advantage of this extensive list of filament profiles, but don’t want to 'jump the gun’.

Thanks

1 Like

Annoying that the U1 screen has Polymaker listed but when selecting in SnOrca you need to use a Generic profile… Is this part of the “tests JSON” and after testing is complete we’ll see those in SnOrca?