The Snapmaker 2.0 A250 that I had ordered on November 30 arrived.
However, when I followed the steps below to print out the 3D printer, the heat bed plate and the output nozzle interfered with each other, damaging the nozzle and crushing the hole diameter, making it unusable.
In addition, the heat bed plate was badly damaged and I later found out that this problem had already been discussed on the internet.
I think it is the responsibility of the manufacturer to prevent such problems from occurring, not to avoid them with a single piece of paper announcing the problem at the time of shipment.
In addition, after updating the firmware, the enclosure selection buttons are no longer visible and cannot be operated from the touch screen.
I would like Snapmaker to send me replacement heat nozzles and betting plates, and I would like to see a resolution to the inability to operate the enclosure.
Why should the user be held responsible for any problems that occur as a result of the user assembling the package and following the instructions?
The manufacturer should be able to avoid the problem by putting in a notice about the problem before it is shipped, and the user is not responsible for not knowing about it without measures.
Please take immediate action.
- Turn on the power
- perform homing (the origin of each axis)
- perform automatic calibration
- load the model in Luban
- run it from the PC via USB cable or put the data on a USB memory stick
Stick a USB memory stick into A250.
6 The temperature of the nozzle and heat bed rises.
- Start printing
Low Z-axis position immediately after the start, heat bed damage and heat nozzle breakage
Two platform plates damaged and two nozzles broken
We have rechecked the instructions and parts in the package, the state of assembly and found no defects
At that point the solution to this problem will not be found.
Search on the net.
This issue (heatbet and nozzle interference issue) was announced in the firmware months ago.
Snapmaker is aware of the problem and could have announced the danger to new users at that time.
- Update firmware to the latest version
9 The enclosure function button on the touch screen disappeared.
It is no longer possible to control the LED lighting and duct fan on/off.
This information will be made public on the forum as well as in Snapmaker Support emails.
Thank you for your patience.
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