Snapmaker A250 3D printer breaks on contact with a heat bed during printing

Thank you MooseJuice.
I had a Snapmaker support misunderstanding in my email correspondence.

I have emailed Snapmaker support and they have asked me to give them a video of the homing.

I’ve told them that the sensor position is out of alignment and that it doesn’t make sense to make a video of it when it’s fixed and working properly, but they don’t listen to me.

They don’t understand what I’m reporting and say things like misconnected cables and that the sensor doesn’t work while printing, which is completely different.

I’m a little frustrated with the support response.

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