Hey all,
My Snapmaker was DOA, same issue as the user in this thread:
Still no reply from support after a few weeks of waiting. Has anyone been able to source/buy replacement cables anywhere?
Support will sell you cables, I bought 5 from them. Email them what you want a price on and they’ll give you a quote.
However if it’s a DOA defect they should be replacing the cables under warranty.
Zero reply to both warranty inquiries, unfortunately. Replied immediately when I stated I wanted to buy cables, funnily enough.
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Ha, same. Some things never change.
Cables are proprietary.
Different people deal with support than part sales.
Yes, the sales team is usually pretty quick to reply though hehe
I am pretty sure that most of them are out now for chinese new year, because I ended up talking to Potter instead of edwin for the first time but havent heard from him for a few days even when I asked about buying something.
I got an email from SM 18 hours ago:
Dear makers,
From February 11, 2021 to February 17, 2021, all customers can still place orders in our online stores during 2021 Chinese Lunar New Year. Our customer service department will remain open, but the response rate will decrease. Thank you for your understanding.
Logistics: For the U.S. and EU countries, we will ship as usual. For countries outside of the select areas, shipping will be suspended until February 18, 2021.
We will resume office and shipping to all areas on February 18, 2021. Thank you!
Regards,
Snapmaker