Does anyone know of a European or North American source for replacement 3D print heads for the A350? Mine was irreparably damaged. Snapmaker support has been an absolute nightmare in the past, so I would rather not go directly through them if I can help it.
Theyâre usually really good when youâre just ordering parts and they ship pretty fast. Just have to pay with paypal.
But you can also check the distributors list:
https://www.snapmaker.com/distributor
-S
Is there an actual answer to this question? I canât find a replacement 3d print head ANYWHERE!
I think the answer is that at this time the only known way to get replacement heads is by contacting support@snapmaker.com (Snapmakerâs own store doesnât offer Snapmaker2 heads, and neither does the only authorized Canadian redistributor, so I doubt any of the others do either).
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its true, they will send you a paypal link to pay for it then ship to you. they charge 20 bucks to ship - but you can add more parts like more hotends or whatever, give them a list of things you want.
the 3dp module is around 130 bucks i think - make sure to specify REVISED 3dp module or they might ship the original on you.
Yes, the revised one is a nice improvement over the original in terms of cooling and also has a better gear for the extruder.
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I sent a message to their support@ address and received a prompt response with instructions to pay them via Paypal, then send my info with a screenshot of the payment to them. I paid them $133 through Paypal, sent the emailâŠand will keep my fingers crossed. I will post here if I receive the part. I didnât realize that there was a ârevisedâ printhead option, so I am assuming I will get the original.
email them telling them you want the revised one to be safe.
they might not have the old one anymore anyhow but someone got knicked on that some time back they ordered one to get a revised one and they sent the original out.
This place sales replacement parts:
https://www.bhphotovideo.com/c/product/1615270-REG/snapmaker_b_2_b_a_0005_01_3d_printer_module.html
There is one exception. B&H Photo Video (which is an authorized distributor) offers almost all parts on their site. Some they have in stock, most are special order. They literally just forward the order directly to Snapmaker, downside is it takes like 4 times as long for you to get it because theyâre a middleman, you also have no way of specifying new head vs old, itâs just far faster and easier to just email Snapmaker directly.
One advantage with B&H is that if you have their payboo credit card they pay the sales tax.
(not sure if this still holds true with a special order).
So if youâre not in a hurryâŠ
Hopefully theyâll start keeping more stuff in stock. It seems like they are slowly.
-S
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A lot of us order direct through support. You wonât have any issues. Iâm not quite sure where you get the idea of âifâ. Youâll see the part 7 days after you order it excluding weekends.
They donât make the original head anymore. Youâll receive the new one.
Well, its a matter of whether or not they used their inventory up or not than it is what they are currently manufacturing
it could be the old ones are gone now (which would be very good to know), but it wasnt that long ago someone got stuck with the old one because they didnt specify and snapmaker is going to try to send old inventory first.
some of the other changes people did not receive either, such as ordering a new build plate - people still received the first version after the 2nd was out etc.
Interesting. When I had my head fail back in January they sent me the new one.
Update: I received my replacement head about two weeks from when I first emailed support ($133 total), but it isnât working (same settings as prior prints, used a small previously-successful print to test, same filament, went through all recommended troubleshooting steps, etc.). I will keep wrestling with it and create another post to ask for help, if needed.
Weâd love to help. What are your current settings and what happens when you try to print? Did you recalibrate the bed? Howâs your z offset? What temps abs materials? Did you dry your filament? What brand?
This might be a dumb question, but did you re-calibrate the new head (extruder, linear-advance, etc)?
@missjennyo I donât recall seeing any stand-alone replacement 3DP heads come non functional. I donât doubt that it has happened, I just have yet to hear of it. They test them before they ship them out and if we knew exactly what your issue is with the new one we could help better.
Thank you all for replying! I am printing an old file that Iâd printed a few times with my old printhead (zero changes). I tried printing with the same roll of âTecbearsâ brand PLA that Iâd printed with before and a new roll. I recalibrate the bed/nozzle between each print and wipe the bed with rubbing alcohol. The feeder on the head seems to be spinning, but PLA is only coming out of it when I manually push it through. Even when the nozzle is heated (I tried 198, 200, 205, 210, and 220 degrees), no filament comes out. Itâs not melting/gunking up the interior of the printhead or anything; itâs just not coming out and looks as if it is getting chewed up by the print head. The printhead moves normally.
@missjennyo could you give some pictures of the gears inside when the door is open? Also, with the filament door open, tell it to extrude and watch the gears when they spin, you may have a piece of filament debris in the gears somewhere, preventing it from being able to grab. Also, did you check how your spoil is mounted or for the spool tangling itself? If thereâs anything impeding the spool in any way it can cause this
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In the first picture, you can see the âchewedâ filament and the gloop that comes out when I manually push the filament through the nozzle. The second picture is the feeder gear. I canât tell if the discoloration on the teeth is filament or stripped teeth. I brushed it with a paintbrush, but it did not change. I could try cleaning it with a needle, but I am not sure how delicate the teeth are.