Howdy fellow snapmakers.
i have loved my snapmaker and have already gone through all my starter filament. i bought 1kg of this filament
but i was unable to load the filament using the terrible button design, but this didnt bother me cause i was not able to with the supplied filament. i then ran a throw away print to help pull it through but it wont work. all the snap maker does is create a sharp clicking noise that sounds like it is trying to pull the new filament through but it doesn’t. I took that filament out and there were black gashes down the strip.
i did the 45% cut put the heat up to 240, 20 above the specified heat level. and pushed down on it with help from a friend as hard as i could and nothing. any tips would be appreciated that i missed.