Hi everyone,
My account had some issues and hadn’t login a while since last month.
The add-on status bug on Touchscreen was fixed in V1.15.17, We tested other add-ons in this version, and it seems ok for now.
The firmware downloads were updated in the following link:
Snapmaker 2.0 Firmware Updates and Downloads - Snapmaker 2.0 - Snapmaker: where creation happens
Sorry for replying late. As far as I know, the customer services were working hard on replying to messages when we back in Office after holiday. If your issues still not getting reply, please let me know and I will pass my colleagues to follow it.