Many users run into this problem lately: the printer works fine when suddenly the touch screen shows the white screen with the Snapmaker logo and just freezes. Now we have a theory of this problem and we need your help to verify it.
We think this happens because of the static electricity generated between the modules. This happens more often in winter than in summer because of the dry weather.
Please try the following steps and see if the touch screen freezes again:
- Unplug the cable from the heated bed.
- When you generate G-code using Snapmaker3D, deselect the following checkbox to disable the printer from heating the heated bed.
- Click Preview to generate G-code and then start printing as you did before.
Share your results with us under this thread. When the problem is verified, we will be able to provide solutions to the problems caused by it. Thank you for your help!