A350 machine stops while printing - goes to homing positions and no option to resume?

I have A350, it was working fine, suddenly now the machine every print I try, it starts, then stops at any point:

1- I tried cutting the power to have the resume option but never showed.
2- Pushing the pause button (so I may resume),I get “unable to pause the job”
3- Trying to stop, I get the same “unable to stop the job”
4- I updated the firmware to the latest version V1.15.20_20230303, but still the same