Ordered and paid for a Snapmaker Original and received an invoice for 2nd May. Tried to find out when I can expect a delivery. No response from the named person in an e-mail message. I had tried to use the web chat page on 26th April. A named person wrote to me in e-mail on the same date and I expressed my interest in buying a Snapmaker 3D printer. No response, despite the fact that person had written to me (presumably because my e-mail address was captured by the chat page).
The chat page on the website claims to be manned and yet there is no response. I have followed this sad dance on Monday, Tuesday, Wednesday, Thursday and now Friday. Phone messages unanswered. e-mail unanswered. Facebook chat and my attempt to contact iMakr then a message from Facebook claiming that “we will get back to you ASAP” (after asking me yet again for my e-mail address, which is entered in every contact method by the client wishing to contact iMakr. No response to my requests yesterday and none today.
This is rude beyond reason. iMakr, the parent company, should look at their chosen agent in the UK because if that was my company reputation being based upon their rude non-performance thus far, then the whole company would be looking for new jobs. For now, I need a means of getting my money back as soon as possible and then I can use a competitor who actually believes in customer service.
Moderators, please forgive me posting this complaint here but I have no other means of having my complaint addressed. Thanks.