Yesterday I received Box 1 of 3. Today I learnt that the other two boxes travelled via a completely different route with a different tracking number and are enroute. I am in WA, Australia. Box 1 went via NSW, Box 2+3 via VIC. I’m told that Box 2+3 will arrive tomorrow.
Here’s the dates that I have:
- 29-Aug-2020 Ordered - notified via email
- 16-Dec-2020 Shipment Notification - notified via email
- 05-Jan-2021 Delivery of box 1 of 3 - personal
Box 1 of 3:
- 21-Nov-2020 Shipment Processed
- 02-Dec-2020 Departed Facility in CHINA
- 14-Dec-2020 Your shipment data is lodged, NSW
- 15-Dec-2020 Clearance processing complete, NSW
- 29-Dec-2020 Arrived at Sort Facility, NSW
- 30-Dec-2020 Estimated Arrival by 05-Jan-2021
- 05-Jan-2021 We’re processing your shipment, WA
- 05-Jan-2021 Your shipment’s with a driver, WA
- 05-Jan-2021 We’ve delivered your shipment, WA
Box 2+3 of 3:
- 25-Nov-2020 Shipment Processed
- 02-Dec-2020 Departed Facility in CHINA
- 14-Dec-2020 Your shipment data is lodged, VIC
- 15-Dec-2020 Clearance processing complete, NSW
- 30-Dec-2020 Arrived at Sort Facility, VIC
- 30-Dec-2020 Estimated Arrival by 05-Jan-2021
- 08-Jan-2021 We’re processing your shipment, WA
- 08-Jan-2021 Your shipment’s with a driver, WA
- 08-Jan-2021 Estimated Arrival by 08-Jan-2021
- 08-Jan-2021 We’ve delivered your shipment, WA
Update:
Box 2 + 3 arrived today, 8-Jan-2021.
Box 2 + 3 from my order were given a different tracking number and arrived via a different route. The customs clearing agent was unable or unwilling to supply any details unless I could provide a tracking number, which I didn’t have. I contacted SM for the additional tracking number and once I had that, the customs agent was able to track the shipment.
The local courier company was also able to locate the shipment paperwork via my delivery address after some effort. The shipment was also expected to be delivered on the same day as Box 1. The courier company advised me that they were trying to locate the actual boxes in their system. Today I was notified that the shipment was with a driver and it was delivered.
I have not yet opened my boxes, but they appear in good condition and I will be unpacking over the weekend.