hello everyone, im a designer from italy and the A250 just arrived its my first printer.
I assembled it but when I turned it on the touch screen does not recognize it. what did I do wrong. any suggestions? thanks in advance.
The work area is not displayed, so it seems that the connection to the controller is not established.
Are you connected to the USB-C connector on the machineâs controller?
Iâm curious about the version 1.6.0 of the controller.
Three possibilities occur to me:
The cable between the touchscreen and the controller might not be properly plugged inâeither the controller end was placed in the wrong socket somehow, or one of the ends isnât properly seated.
The cable could be faulty. If you have a possible substitute cable (I think itâs a USB-C type, but wouldnât swear to it), try swapping them.
One of the ports the cable plugs into may be faulty. If youâre at this point, you probably want to contact Snapmaker Supportâif nothing else, that will prevent voiding your warranty if you need to open something up. Unfortunately, they may be really slow to respond just now, due to Chinese lunar new year celebrations.
thank you for the answer.
i checked all cables, they seems ok.
-I tried to turn on the machine without the cnc module connected and the touchscreen recognized the machine (photo 1)
-the firmware version was missing and I installed the update released yesterday. (photo 2)
-I tried to reboot with the cnc module connected and the machine disappears again (but keeps the firmware. (Photo 3)
very strange, Iâll try with the other modules.
Okay, that does sound like a firmware issue, and to be honest, it looks to me like your update failed or was interruptedâyouâre showing version 1.6 for everything, whereas if you look at @Blockmoduleâs photo, you can see that the âTouchscreen Versionâ is 1.11.4, and the firmware filename has âV1.11.4â embedded in the middle of it.
If youâre having trouble getting it to update to firmware version 1.11, try 1.9 insteadâitâs generally considered to have the fewest obvious bugs.
thank you again, you are very helpful. I managed to install the 1.9 firmaware software, then also update and now the touchscreen looks like @Blockmodule, with version 1.11.4 but nothing ⊠the connected modules are not recognised, also in calibration âno head-tool detected.â appears and also the control cursors do not activate. if I disconnect the modules the machine appears on the touch screen and the control works too ⊠everything has been ready for days, but he doesnât want to start âŠ
I donât know exactly what is going on, but the control unit may be malfunctioning instead of the touch panel.
Head tool is out of order�
Itâs hard not to be able to work on anything.
Please link the URL of this forum thread to the Snapmaker support team and tell them exactly what your symptoms are.
It is possible that they are already on Chinese New Year vacations, so expect a very slow reply.
Please donât give up and keep in touch.
Our support team will be happy to help.
Translated with www.DeepL.com/Translator (free version)
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I tried to connect the Z cable to the toolhead and it works! so itâs probably a cable problem. i hope. I reported the problem to support, we hope to solve it soon. Thanks again.
I will take care of this issue. For users who have the similar problem, you can refer to this article:
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Hi @Edwin, thank you for that article and in it confirming that the toolhead cable is identical to the two (Y+Z) conversion cables.
Do you have a spec on the connector itself and is it available to purchase?