Touch Screen is stuck

I just got my a350 and have it all set up. Went to power it on and it only shows me the Snapmaker logo then goes to a file and it won’t allow me to do anything else. I have not been allowed to even set up properly. Attached are the photos. This is a bit disappointing waiting so long for the machine, I hope the touch screen is not defective. Was looking forward to clicking on and starting. I tried disconnecting and turning in and off a few times bt nothing. Anyone have any solutions or alternatives so I can use the machine? Thanks for any assistance provided.! Tried to add images bt not allowing me too since I’m a new user.

Put your photo’s on a hosting site like google and add a link to your post please.

Try connecting via USB.