The factory would’ve done well to put some loctite on some of the screws that are routinely loosening in transit.
@DPI what sort of failure did you have? Only travels in one direction? Check the screw tightness inside the modules like previously suggested, and like other topics in the forum have discussed, and if that doesn’t solve the problem start a topic and get in touch with support. Hopefully it will be a simple fix.
The solution here was for support to replace the module: Y-Axis will only move in one direction