I was barely able to perform one 3D print on my Snapmaker 2.0 A350 when I encountered the Y axis issues so many others have. I contacted support and after a week Edwin finally got back to me and had me troubleshoot the travel with the laser platform. I have not even attempted to use the other modules as the bed is unreliable. Now it’s been over 2 weeks with no response from support. NONE. I have emailed several times asking for an update and even emailed EVERY address asking for a refund of the A350 and the Enclosure I bought with it. Silence. No offer to send replacement parts, no followup after the 4th. I’ve had this garbage for just over 5 weeks, 4 being down waiting on support and having it sit uselessly.
These machines are garbage, don’t waste your time or money on them.
Update, support has FINALLY agreed to send me 2 replacement linear modules and replacement enclosure doors (as the polycarbonate has been warping away from the edges). I’ll update again once I have the replacement parts. Hopefully the other 2 modules, laser and CNC, will function properly.
Moral of this story? If you did buy an SN2, keep on support, relentlessly, only then do you have a chance to have your unit repaired/faulty components replaced.