Just to be clear… It is bad enough they can take a week to respond to an initial request. But when they abruptly stop communication it is so much worse… I put a ticket in on September 21st, and had communication that identified the problem then silence for over 3 weeks! See below:
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On Wed, Sep 23, 2020, 7:04 AM Adam Abbott firstname.lastname@example.org wrote:
Here is the picture, as you can see there is a pretty bad kink in the wire but other than that it is all complete, plugged in, and looks fine.
My shipping address is:
Grand Rapids, MI 49508
Xxx xxx xxxx
On Wed, Sep 23, 2020, 6:11 AM Potter (Snapmaker Support) email@example.com wrote:
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Your request (47507) has been updated. To add additional comments, reply to this email.
Sep 23, 2020, 18:11 GMT+8
Thanks for your reply.
I could see the status of the x_max is Open. The limit switch does not work in this case. Please open the linear module from the motor end and have a check of the limit switch cable.
If the cable is connected with no problems but the problem persists, I’ll submit a request for a new linear module. Please send me the shipping address and the phone number in this case.
Looking forward to your reply.
To be clear I have changed the phone and address for my privacy… but that was the last communication I received on September 23rd… promising that they would send a new rail if the requested picture did not show an issue… then silence… still silence… the silence is maddening I tell you!!