One month ago, I pre-ordered the Snapmaker Artisan from the Snapmaker store. The company happily withdrew the whole order amount of about 3000 EUR from my credit card right away.
Since I need a receipt for every transaction on my business bank account to do my taxes properly it did not take long for me to realize that I did not receive any receipt whatsoever. In fact I didn’t even receive an order confirmation or got an order number with wich I could view my order.
Bugs and errors happen. With 4-digit invoice amounts they better not happen but I know they do anyway. So I wrote an e-mail to the support explaining my problem and asking for an order number.
That was a full week ago and I haven’t received any response whatsoever, not even an automatic e-mail.
Snapmaker, you have to understand that this kind of unresponsiveness is making you look beyond shady. You swiftly took my money - and not a small amount of it - so I can expect that you get the preorder process right.
Don’t get my complaint wrong: I want this device. I need it to grow my business. But I cannot afford to lose 3k on an order that is not fulfilled.
I’ll be waiting about one more week for a response, then I’ll have to call my bank to mark the transaction as fraudulent if I want any chance of getting at least my money back.