Dear Snapmaker users:
2019 was a super busy but meaningful year for the whole Snapmaker team. We opened two new stores in Canada and China, released two upgrades for the Snapmaker Original, launched the Snapmaker 2.0 Kickstarter campaign and broke a few Kickstarter records. It is no exaggeration to say that 2019 was a milestone for our company. After the Chinese New Year holiday, we are rested and it’s a good time to reflect on 2019 and plan for 2020.
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Doubled Sales and Production Volume
We are amazed by the numbers we achieved in 2019: the team has grown from 26 to 50 members excluding production workers; the Snapmaker 2.0 Kickstarter campaign was supported by 7388 backers and became the most funded 3D Printer and Technology project in Kickstarter history, raising 7,850,866 USD in total. In the meantime, Snapmaker Original sales didn’t decrease but doubled; more than 30% of the Snapmaker Original users purchased the 1600mW Laser Cutting Module and the Enclosure V1.1. After focusing on developing reseller networks in North America, Europe, Southeast Asia, the Middle East, China and Australia, we’ve partnered with 120 resellers in more than 40 countries such as Micro Center in the U.S. and Jaycar Electronics in Australia.
Way Better Product Support
After we fulfilled all the pre-orders for the Snapmaker Original, we didn’t just stop there. We released the new Enclosure V1.1 and the enclosure upgrade kit each with a Door Detection feature and the Z-axis extension module for the Snapmaker Original. More features were added to the Snapmakerjs, including the ability to 3D print/laser engrave/cut multiple model files simultaneously, Camera Capture (which was called Camera Aid Background), and faster laser engraving capability. Our support team has been working hard and reduced the response time from 64 to 19 hours in 2019. Useful FAQ documents and support videos were also uploaded to our website in the Knowledge Base section.
A Loving and Supportive Community
Our social media platforms received more followers with the launch of Snapmaker 2.0 Kickstarter Campaign. The number of Facebook group members increased from 5k to whopping 22.5k. It was absolutely a joy to see users helping fellow creators with questions using the machine. We also held 4 online makerathons last year. Some of the prize-winning works are shown below.
Building a Reseller Network
In the past year, we attended 5 expositions in total and introduced our machines to thousands of visitors. We met amazing people and made connections with almost 200 local distributors. We even invited some government officials to show up in the events in which they did. Needless to say, we were extremely excited to see so many awesome people in the events. We also won the CES Innovation Award as one of the four 3D printers to win this award. Moreover, Snapmaker is now officially part of the STEAM educational program. You will soon see us in the maker classroom around the world!
Snapmaker 2.0 Started Shipping at the End of December Last Year!
We started shipping out the first batch of the Snapmaker 2.0 Kickstarter rewards in late December 2020, approximately 500 machines in total. In the past 6 months, the Snapmaker 2.0 has gone through the process of small-batch production twice, upgraded design of some module parts, finalization of the packaging design, and uncountable testing on incoming supply and modules. As a result, we are incredibly happy that most of the backers are satisfied with the machine being high quality and easy to use. They shared their feedback on social media after putting together their machine and finishing printing their first prints.
Plans for 2020
The year of 2020 has begun. We can’t wait to show you the potential of the Snapmaker 2.0 later this year as we start developing the rotary module, dual-extruder module, high power laser module, and silent linear module. We are planning on bringing a lot more customization options to the table including open source software. That is just a tip of the iceberg of our works and you can check out the full “Snapmaker 2019 Review and Plans for 2020” Blog on our official website. Lastly, the whole Snapmaker team wishes you good health and happiness in 2020 and always. Oh, and don’t forget, let’s make something wonderful with Snapmaker!
Sincerely,
Team Snapmaker