2020 is finally behind us and we are three months into 2021. Last year was tough but we still accomplished many things, such as expanding the Snapmaker 2.0 product line and preparing for releasing more addons in 2021. Let’s do a quick recap of what happened at Snapmaker in 2020.
Snapmaker’s 2020 event timeline (listed chronologically by month, more details on our blog)
The Snapmaker 2.0 series was expanded in 2020! We started shipping the award winning Snapmaker 2.0 Modular 3-in-1 3D printer in January 2020 and released addons such as the Snapmaker 2.0 Enclosure, Snapmaker 2.0 Rotary Module, Snapmaker 2.0 Emergency Stop Button in the following months. We set out to make the Snapmaker 2.0 the central making hub for our makers.
In 2020, we put our effort in where it matters, which was to improve and optimize the Snapmaker 2.0. We made a number of changes and improvements to it. The 3D printing module has been redesigned to offer a better cooling solution. Its airflow is improved and chances of material loss are minimized due to its new internal design.
The linear module was tested under extreme conditions. To further improve its consistency and lower the noise level, we replaced components inside and the new version with a new driver chip would now run quieter and have an even smaller variance in printing size capacities.
We are also bringing improvements to the power supply. More updates will be released later this year.
Firmware and software
In March, we made our Snapmaker Luban open source and releasedluban.xyz. Many new features, such as SVG editing and 4th axis CNC machining, have been added to the software.
In October and December 2020, we made both our controller and module firmware open source on GitHub. The controller firmware has been completely redone and was refactored based on FreeRTOS V10.3. We added bug fixes and new privacy settings. The controller and module firmware both being open source gives our users much more freedom. We are also developing Snap-star, a standalone piece of hardware that allows users to DIY addons themselves by connecting to its ports. It’s possible that you can control your Snapmaker 2.0 with a gamepad one day.
Improved customer support with 98% satisfaction rate
We focused a lot more on customer support in 2020 and received 258% more tickets and inquiries compared to 2019. Our customer support team is better trained to provide more optimal resolutions. Because of that, both the response rate and efficiency have increased. Our customer support satisfaction rate is now at 98%, which is the highest it has ever been.
A glimpse into our plans for 2021
In 2021, we will release even more addons for the Snapmaker 2.0. The Snapmaker 2.0 Rotary Module will be available for purchase soon and upcoming addons will be announced later this year.
If you want to learn more about our hardware improvements, software and firmware changes, supplier upgrade and upcoming addons, please refer to ourfull recap here.
Lastly, thank you again for your support and we are excited to see how this year will unfold, and as always, happy making!
Stay safe and have a prosperous year,