Snapmaker 2.0 digging into beg

Hi, I updated the software on my snapmaker 2.0 but when I load a file and run it it starts digging into the board. And after I turn off the file, I get 11mm deviation. Please help because I still can’t be happy with this machine

Did you recalibrate after update?

Yes, I did. Several times

I have the same problem since yesterday, despite repeated calibration whether automatic or manual. At G-odes that worked before, he now leads into the heating bed. Did you have a solution?

No. I don’t know what to do?

Hey Tsttech, if you haven’t found the solution, please get in touch with us at support@snapmaker.com with the system log file (which you can export by tapping Settings > Export Logs on the Touchscreen). We’ll try to help you solve the problem.