Problems with laser engraving

Snapmaker 2.0 Getting Started
41

Hi @Rainie and thank you for reaching out. To what address should I send the files to?

Thanks
Oz

42

Hi @ogundy,

Please send the file and photos to support@snapmaker.com.

Thank you!

Best regards,
Rainie

43

Hey @Rainie,

I just sent the email and realized that I sent the original image files that the gcode was generated from and not the gcode itself. I also realized that due to a formatting issue, the email probably makes no sense so I am sending it again with ā€œUPDATEā€ in the subject. Sorry for messing that one up.

Please let me know if you need anything else.

Thanks
Oz

44

Hi @ogundy,

Thank you for the detailed description of the problem.
Our engineer is trying to engrave the fourth G-code from you. I will get back to you once we have the result.

Thank you!

Best regards,
Rainie

45

Hi @Rainie,

Per your followup email, I have submitted the warranty form to the best of my ability. Please see my reply email for some of the concerns that I had and do let me know if I should modify any of the information that I entered.

Many thanks!
Oz

46

Not yet received the tracking information or the mlaser module. Please send the tracking information

Ramakrishna

47

My laser engraving module engraves only if I set power to 100% Any other value not work. If I set 99% of power - nothing engraved. I using snapmakerjs 2.2.2 and usb loaded printer.

48

Hi @vabavia,

Please upgrade the firmware to the latest version and try again: Downloads and Updates for Firmware

By the way, does the printer work fine after you receive the new touch screen?

Have fun with your Snapmaker!

Best regards,
Rainie

1 Like
49

Pretty sure thatā€™s normal for greyscale. It is showing you the path of the laser whilst it is on. If there were areas of white on your image, the tool path would work around them.

50

Hi @Rainie,

I just wanted to close the loop with you on the laser module issue that I was having. I received the replacement and it has been working great from print one without any issue.

Thanks again!
Oz

2 Likes
51

Iā€™m stuck in loading the right way for a grey scale image, but the only thing I got is the path is following ?
I see @chrisdsearle had the same issue, but I canā€™t get to the right settings for the image, when I start to laser is just a block of lasering lines, all blackā€¦

And another question, whatā€™s better? JPG or PNG?

This is the image I try to get as a greyscale imageā€¦

rene%20viltje%203
rene%20viltje%203800Ɨ800 296 KB

52

With Laser engraving problems define below:

  • Engraving Fabric but the Laser Burns through the Material
  • Acrylic Doesnā€™t Produce a Frosty White Engraving
  • Inconsistent Glass Engraving
  • Wood Engraving Produces Different Results on the Same Setting

But as you can see they are easily avoidable if you have the knowledge to correct the mistakes.

1 Like