Overheating Warning

[Ozlem]

Hey,

When machine cutting a product, it gives an error saying “the device is overheating. If it happens again, contact support.” What could be the cause of this? The internal fan is working, and we even added an extra fan. Has anyone experienced this kind of problem, and what should be done?

Thanks.

[Simon_Zhi]

While waiting for responses from users in the forum, you can also try submitting a support ticket to the after-sales team

• Contact official support to log your issue. Support will reply to the email within two working days, and the user will receive the response**.Support Ticket Form**

• You can also try looking up solutions on your own in the WIKI or ask other forum users for help.

[Ozlem]

@Simon_Zhi

While waiting for responses from users in the forum, you can also try submitting a support ticket to the after-sales team

• Contact official support to log your issue. Support will reply to the email within two working days, and the user will receive the response**.**Support Ticket Form****
• You can also try looking up solutions on your own in the WIKI or ask other forum users for help.

Thank you

[Boxkite]

@Ozlem

Hey,

When machine cutting a product, it gives an error saying “the device is overheating. If it happens again, contact support.” What could be the cause of this? The internal fan is working, and we even added an extra fan. Has anyone experienced this kind of problem, and what should be done?

Thanks.

Not a lot of info there about your set-up,

[Ozlem]

It is Snapmaker Ray 40W. What other info would you like?

[xchrisd]

This was info enough.

Check your fan (again) and be sure it is turning and spins freely.
https://wiki.snapmaker.com/en/snapmaker_artisan/troubleshooting/troubleshooting/20w_40w_laser_overheat