There has been a lot of talk (mostly negative from what I’ve seen) regarding the new Air Purifier product. According to the quick start guide at: https://s3.us-west-2.amazonaws.com/snapmaker.com/download/manual/Snapmaker2_Air+Purifier_EN_V1.0.0.pdf, the user is to “Put the unattached end of the hose outdoors.”
I’m an attorney and I understand that such language may be placed in a user manual purely in order to limit Snapmaker’s liability. But, this message presents a very real problem for Snapmaker and its customers. On one hand, I applaud Snapmaker for making such a tightly-integrated filtering product. But, the current stance of Snapmaker on the use of the Air Purifier is unacceptable. The conclusion one is led to is: either a) Snapmaker has produced an insufficient air filtering product, which doesn’t adequately filter out pollutants, or b) Snapmaker doesn’t have confidence in its own product such that it is comfortable with the potential for liability if the Air Purifier exhaust is left indoors. Either conclusion is not acceptable.
Your competition, such as Glowforge, produce air filters that are specifically designed for indoor use. Although it is more expensive at $999.00, Glowforge advertises that their air filter is safe to use indoors.
Your users want a product that is capable of being used entirely indoors. To many users, there is zero value add if the exhaust of the Air Purifier must still be vented outdoors.
I believe that the users deserve a clear and formal statement from Snapmaker vis a vis the efficacy and safety of the Air Purifier. What it boils down to is a formal answer to these questions:
Does Snapmaker believe that its Air Purifier product is safe to use entirely indoors? In other words, does it actually do what it claims to do in terms of filtering the air and “purifying” it?
Is Snapmaker willing to agree that such a use is not “unintended” without the qualifying/liability-limiting language currently in the product literature?
If the answer to Question 1 is No, you will limit your customer base for such a product because, in the eyes of users, there would be no point to having such a filter if the end result (venting outside) is the same.
If the answer to Question 2 is No, this will also limit your customer base for the product because it would be a clear message that Snapmaker is not willing to stand behind its products.
I sincerely hope that the answers to both questions are Yes as I am a fan of your products. I hope to hear from you soon.