Need help updating my firmware as all options are missing

Hi All,

I emailed support for help but haven’t received any reply after a week so going to try and get help here. I have a Snapmaker 2.0 A350 from Kickstarter and just starting to use it as the tips clogged the first time I used it and it took me a while to order new ones. I’m having trouble with software communication over WiFi so figure it’s an issue with firmware matching. The problem is the instructions for updating the firmware on this site are missing the options I have.

How do I update the firmware when the .bin I copied over doesn’t show up under USB. Also under settings I don’t have an update firmware option to do it over WiFi.

Thank you for the help!

Disregard, I found someone else had the issue and deleted all other files off my Fat32 USB flash drive and that fixed the issue and the Snapmaker could see the .bin file.