Hi alks1, welcome to the Snapmaker Forum My name is Stu, I have A350T for 1 year now. I only 3d print at the moment, I want to help if I can.
Are you new to 3D printing?
What Snapmaker do you have?
Please say what cannot be found?
Update by WiFi or USB?
Did you try to update all toolheads/modules?
There is lots of very good advice here, if I don’t know, someone else will.