Initial setup fail

Hello all, I am excited to get into the world of making but the start has stalled. Just finished putting my A350 together. I keep getting the message, “the machine is not connected, would you like to reconnect?” I tried the FAQ’s and was able to get as far as adding my wifi but then it just repeats that message no matter what I try. I cannot even get it to connect to my computer via wifi or the provided cable. I know my computer is capable of running the software too. Anyone else have this issue or know how to help? Thank you!