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We are excited to tell you that the replacement kit is now available! Since our last update, we have been overwhelmed by the feedback, and we want to express our gratitude for your enthusiasm and trust in us. We have changed the logistics method of the replacement kit from sea freight to air freight. So you will be able to receive the kit and use it much faster.
We have directly communicated this information to all Snapmaker 2.0 Dual Extrusion 3D Printing Module owners and Artisan 3-in-1 3D Printer owners via email. If you are one of the affected users, kindly ensure that you have received our email titled "Important Update: Get the Replacement Kit Now! - Dual Extrusion 3D Printing Module", which was sent out at around 8AM EST on July 27. It is crucial that you open this email and follow the provided instructions and use the provided code to obtain your replacement kit for free.
We highly encourage all affected users to act promptly and follow the instructions provided in the email to obtain your replacement kit.
Please note the following details:
Please note that the replacement kit is intended only for those facing the specific issues mentioned above. If your machine is functioning normally, we do not recommend replacing any parts unnecessarily.
Code usage limit: One-time.
Multiple Machine Owners: If you own multiple machines and require a replacement kit for each one, we apologize for the inconvenience. Due to limitations in our online store settings, each account is eligible for one free replacement kit. If you find yourself in this situation, kindly reach out to our customer service team, and we will assist you promptly to resolve the issue.
If you have not received the email notification but require the replacement kit, please check your email address associated with your official online store account, including your spam folder. If you are still unable to locate the email, you can interact with Answer Bot on our online store to obtain the Coupon Code. Further information can be found in the FAQ section.
Thank you for your continued support and for being a part of the Snapmaker community. We hope that this news proves helpful to you. We hope that this is a helpful update for you. If you have any further questions, you can find answers on the FAQ page or contact our customer service team at firstname.lastname@example.org.
Hi Snapmaker Owners with the Dual Extrusion Module,
I have great news to share with you! After a thorough analysis, testing, and observation, we have identified effective solutions for the heat dissipation and buckle loosening issues with the Dual Extrusion Module. We’d like to update you on our latest plan.
We are currently preparing a replacement kit specifically targeting the reported issues. While the occurrence of each problem may vary, we aim to provide a convenient solution for the users who require it. The replacement kit consists of four different components, each addressing a specific issue:
- Silicone Buckle Wedge for the Dual Extrusion Module - Fixing the popping feeder levers.
- Front Cover for the Dual Extrusion Module - Optimizing cooling airflow with the improved design.
- Spare part for the Dual Extrusion Module filament sensor - Reducing wear on the trigger lever to prevent false alarms.
- Silicone Bed Shims (0.5 mm thick) for the Artisan 3D Printing Platform - Resolving incomplete contact in some machines during the leveling process.
Considering the traditional support service process where users have to contact our Support team for troubleshooting and arranging the delivery of replacement parts, it usually takes about a week. This time, we want to improve the efficiency of users obtaining replacement parts and resolving their issues. Therefore, we plan to make the replacement pack available for self-ordering on our official online store.
To show our appreciation, we will be providing all existing customers with a one-time free coupon for the replacement kit. When using this coupon, our loyal customers can enjoy a zero-cost purchase, waiving the additional logistics fee. However, due to the high logistics cost of international express shipping from Shenzhen, China, we plan to prepare the replacement kit in bulk and ship it to our overseas warehouse via sea freight. Once the pack arrives at the warehouse, it will be made available on our official online store. At that time, we will send out the replacement pack coupons and provide more information through official emails to our existing customers.
Please note that the replacement pack is only necessary if you encounter the specific issues we mentioned above. Otherwise, if the machine is functioning normally, we do not recommend users to replace any parts.
Regarding the timeframe, we are in the process of preparing the materials for the replacement kit and plan to ship it by sea freight in mid-July. As an example, for customers in the United States, we estimate that the replacement pack will arrive at the overseas warehouse by mid-August and be delivered to users in late August. The sea freight time to Europe is expected to be around two weeks longer than to the United States. However, customers in China will receive the replacement pack earlier, as their logistics time only takes one to two days. We will closely monitor user feedback regarding the replacement parts and promptly share updates in the community.
Once again, we appreciate your understanding and support! If you have any questions, please feel free to leave a comment on this topic.
Make Something Wonderful.
Hi Snapmaker 2.0 owners with the Dual Extrusion Module,
I hope you are all doing well and enjoying your machines. I wanted to take a moment to update you on some recent developments with the Dual Extrusion Module. We understand that some users have been experiencing clogging issues (I learned it here: Dual Extrusion Head: Heat creep discussion thread), and we wanted to provide a quick solution while we prepare a more reliable one.
The following STL file is the updated version of the Front Cover. This improved design will help to improve air duct and cooling for the heat break. If you are experiencing clogging issues, we recommend you to try printing and installing this part on your Dual Extrusion Module.
I want to emphasize that this is a temporary solution. We have shared this to collect user test feedback, and we are preparing a more reliable solution. Once we have verified and prepared that, we will provide updates in the community. Thank you for your patience and understanding.
As always, we would love to hear from you! If you have tried printing and installing this updated Front Cover, please feel free to share your feedback and any suggestions you may have. We appreciate your input and look forward to continuing to improve the Snapmaker 3D printing experience.
Dual extrusion front plate.STL (220.1 KB)