I’m not sure M412 is a value written to the firmware, so M500, while always a good idea, may not help here.
I double checked in the firmware that M412 is enabled and it looks like it is, so it’s weird it’s not acting like expected.
Only other thing I can think would be take the right side cover off, remove the 2 fan mount screws from the rear of the toolhead, and check the microswitch mount screws didn’t loosen in transit, that has been an issue a couple people have had.
It’s pretty ballsy on behalf of staff here that they have posted instructional videos of how to fix the issue and then said “don’t do this it’ll void your warranty”. For example here: Filament reload... Wait, it's not out of filament. And here: Filament reload... Wait, it's not out of filament.
Welcome to the forums, hope you can get your machine dialed in and working perfectly in short order.
Brent