Dual extruder can't be feed with filament without removing tubes

I have a Snapmaker A350T with a dual extruder. I’m using it with the enclosure, so I have tubes from the enclosure to the top of the extruder.

Ever since I got this thing, I’ve run into one annoying problem. It isn’t possible to load filament without climbing inside the enclosure, removing the tubes, and feeding the filament in, because it snags on something inside the unit before it gets to the feed gears.

Does anybody know a fix for this? Obviously there’s something about the shape of the inside of the cold part of the extruder that prevents filament loading unless the filament is exactly lined up in the center, which it never is coming out of the tube.

I recently did the rebuild (mine was the first-generation that had all sorts of cooling issues and other design problems), and I didn’t see anything obviously wrong when I was in there, but the problem persists after the rebuild.

Any ideas? It makes filament swaps kind of a pain. :grin:

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I my self have the tubes not really pushed into the tube clips - they loosely lie on the top of them. It makes handling filament much easier, and never caused issues for me.

The Original doesn’t have filament autoloading, and is a bit of a pain. It has a similar problem, in that I have to get the filament to line up with the hot end’s opening.

I’ve found that if I snip off the end of the filament at an angle, so there is a sharp point, pointing away from the filament spool that it loads much easier. Even after straightening the filament to remove the curl, it wants to curl a bit once it’s inside the print head. The point means I don’t have to perfectly align the entire flat end of filament with the opening that’s only slightly larger.

I use it with tubes only at the entry of the enclosure (but my spools are sitting on the top, opening on the top too).

Cutting the filament end at a sharp angle has worked for me as well. I do sometimes have to pull the filament back a little and push it back in as it reaches just inside of the print head but it will eventually pop all the way into the drive mechanism and begin loading.

I have the tubes loose and feed the filament through to grasp the end. I then cut the end on an angle and feed into the extruder. There is no need for the tubes to be attached to the extruder.