Does snapmaker actually ship the parts you order?

I am starting to feel scammed. I placed an order for parts for my Snapmaker original a month ago. All of the items were supposedly in stock. That order has had no updates whatsoever for almost a month. Is the snapmaker parts store a real thing, or just a scam?

According to Traking, an order from October 10, 2020 is on the way:
2020-10-17 16:45:43
The goods leave the operation center
An order from September 25th in the shop has not yet been processed. Also i’m waiting for a replacment for my broken module.

Potter, Oct 12, 2020, 10:28 GMT+8
Thanks for your reply.
I’ve submitted the request to our facility. The related colleague would confirm the request and ship the item as soon as possible.
Have a nice day.
I think they were behind schedule due to a few circumstances about quality and the week break due to the holiday.

Received everything I’ve ordered. Somewhere between 1 1/2 to 4 weeks.
Doesn’t seem to be rhyme or reason.
Shipping is still messed up. I’ve gotten some Chinese stuff off ebay in a week, and others in 4. Even though both marked as shipped with tracking at same time.

Hi Dustin, could you provide me with your order number? If it was the Snapmaker Original parts, then they should’ve been shipped already by now. Please let me know.



The order number is SM2020421033.

Thank you,


My local parcel delivery company at least got the information that the shipment is on its way. The package is somewhere between China and Germany. So snapmaker seems to be delivering a few more parts.

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Bestellung Datum Zahlungsstatus Erfüllungsstatus Gesamt

September 25, 2020 Bezahlt Nicht erfüllt €778,65

4 Week :face_with_symbols_over_mouth: