Connection of Snapmaker to Usb 3.0

Snapmaker 2.0 Getting Started
1

I want to use the laser.

USB 3.0 is unable to communicate with the Snapmaker’s USB 2.0- I’m using standard USB connectors.

I get an explicit message telling me that it cannot communicate.

What to do?

1 Like
2

Have you tested the machine with a different computer to verify that the issue is specifically with USB 3.0 and not with your SnapMaker itself?

3

Hi @nanotheater

What operating system are you running?

Have you downloaded and installed all the latest software, including the CH340 driver?

https://www.snapmaker.com/download

Doug

4

Is the error happening in any of the available usb ports?

I know that in my case I have some kind of driver/sleep mode issue with the USB 3.0 in the front panel. Sometimes they work and sometimes they don’t (I’m using windows, when they are failing I get a yellow “!” in the devices manager, and one “Generic Usb Hub” is missing).

I bought an usb 2.0 headers for the front panel and these work fine every time.

Also, if you can post the exact error message it can help the troubleshooting.