Can't use my snapmaker 350 2.0 at all

Snapmaker 2.0
1

After all the updates nothing works anymore. $2,500.00 down the drain. Do not buy!! No one will help you and if you try to call you get no one and it also costs $5 a min even if you dont get a hold of someone. PLEASE FIX!!!

2

That is not very informative.
Do you need assistance or conversation or did you just come to complain and never return?

3

I dont know where to start, nothing works and there is no one to talk to to help.

4

Normally then you assembled the machine not the correct way. Did you follow the instruction? Especially how to mount the linear modules (orientation, 8mm lead vs 20mm lead)?

5

Ive had it for about 4-5ish years and with every update its gotten considerably worse. I just did the firmware on the unit itself and now when i calibrate the laser and set thickness to 0.5 mm it just starts the test about 70mm away from the material.

6

Did you try a complete Firmware reset?

To perform a Full Factory Reset to the currently installed version of firmware, you need to Factory Reset both the Touch Pad and the Controller:

  • Connect your computer to the Controller via USB (must be USB).
  • Issue an M502 factory reset to the Controller.
  • Put the Touch Pad into Developer Mode. This is done via the About page, and tapping the printer image 5 times. You’ll see a popup window when it changes modes.
  • Reset and clear out the Touch Pad. You will need to navigate around to find this, as it seems to change with each version of firmware.
  • Reinstall the currently installed version of firmware from a USB drive (must be from a USB drive). All versions of the firmware are available in the Snapmaker 2.0 Firmware Updates and Downloads thread.
  • Update all of the modules.

This normally helps when Updates are making problems. Also the users reported that removing luban with all directories in appdata and program Files and a fresh reinstall solves some problems. are you using luban to laser?

1 Like
7

Yes, I’m using Luban to laser.

8

Connect your computer to the Controller via USB (must be USB).

How do you do this? What ports do i use? The port under the one labled screen? (USB-A (to laptop) Mini-B to snapmaker)

9

Excatly. You should have a cable for this in your cables box. Connect normal USB A to PC and Mini USB B to Snapmaker next to the USB A and USB C connector.