Probleme mit Lasermodul Snapmaker 350

[moshknoche]

Hi, ich habe ei Problem, nach dem Update auf die neusten Versionen sowohl von Luban als auch vom Gerät geht die Kamera und das Lasermodul Quasi nicht mehr.
Ich bekomme bei LED-ein garkeine Fotos mehr geliefert, auch nach einer Stunde wurde nicht ein Bild gemacht, wenn die LED-aus ist, habe ich einen komplett schwarzen Hintergund.

Auch der Laser geht bei der Kamerakalibration nicht, er fährt zwar das Viereck ab aber ohne Laser. Der Drucker ist 1 Tag alt, ich hatte vor Jahren mal den Original und habe mir jetzt diesen zugelegt. Macht mehr Probleme als Spass bislang.

Hi, I have a problem, after updating to the latest versions of both Luban and the device, the camera and the laser module basically no longer work.
When the LED is on I don’t get any photos at all, even after an hour no picture was taken, when the LED is off I have a completely black background.

The laser also doesn’t work when calibrating the camera; it does move around the square but without a laser. The printer is 1 day old, I had the original years ago and have now bought this one. It’s been more trouble than fun so far.

[buckfast_beekeeper]

Work the other tools? Try to reupdate you’re SM from USB stick.

[moshknoche]

Yes 3D works CNC i never used.
I received a message on the display right from the start (even though the firmware was up to date) that the housing and the laser module needed an update. I wrote to Snapmaker and they gave me a file to update both units, after which the laser module no longer worked.

Snapmaker: " Please follow the steps below to update the firmware via USB.
To update the firmware:
Here is the download link to the latest firmware:
Snapmaker 2.0 Firmware Updates and Downloads - Snapmaker 2.0 - Snapmaker: where creation happens

• Put the firmware update file Snapmaker2_V{version}.bin in your USB flash drive.
• Plug the USB into the USB slot of the Controller.
• On the touchscreen, tap Files, and select the update file under the USB tab to start the update."

EDIT: After a Re-Update V1.20.3, the camera makes only 2 photos. And than nothing happend

[buckfast_beekeeper]

Do you made log files and send it to support? https://wiki.snapmaker.com/en/Snapmaker_2/manual/export_logs They can see what is going wrong.

For me reset the SM controller was the solution. https://wiki.snapmaker.com/en/Snapmaker_2/troubleshooting/reset

[xchrisd]

Is the laser module and camera dot green on the home screen?

Be sure to turn off and protect the snapmaker from external light (like sunlight from outside) even the enclosure light could be problematic.

[moshknoche]

I still waiting for a answer from the support.
SM-Controller reset, works. I can make one test with the laser (include photos) and it works, the workspace was in luban and i can make it.
second try, the same, not one photo works.

I only have the LED from the enclosure, i the led are on, nothig happend. if there off, i have only a complete dark picture. But it’s not that dark in the room at all, even when the door is open there is a completely dark picture (the light in the room is on).
It’s just strange that it works once and then not again. I can’t do a complete reset after every laser use…

EDIT: I can see from the camera of another printer that when I want to take the photos (insert background), the printer doesn’t react at all, it just stays in its home position and doesn’t do anything, it doesn’t even try to take a photo.
Even in Luban there isn’t a line to be read that tells the printer anything, shouldn’t there be a command there too?

EDIT EDIT: Sometimes he makes the lines with the paper laser, then moves to a position where there is no sheet at all and takes the calibration photos there…