After proving proof of purchased CARE with A350T, support doesnt answer

Snapmaker 2.0
1

Ticket # 143727

It’s been 10 (TEN) days since the last email from you and then we have heard NOTHING … What’s up?? … Are you guys sending the part(s) we need to fix my machine that we spent over $3,000 on AND paid for the extra care??? … Hello? … Earth to Snapmaker, come in Snapmaker.

  • Craig Rosenfeld … I’m not sure I am putting this post in the right place, I can’t seem to get Support to answer after they responded multiple times.
2

Support doesn’t read the forums. @Jade

3

Hi, the support team has been keeping in touch with you as I learned from the ticket history. The support team only reply to tickets while they don’t read topics here.

4

Check your spam?