Hi,
After A350 firmware update(1.15.20), the files on USB stick with .nc extension aren’t listed.
On A350 I can see USB directories but not the files that I exported with Luban. .nc
Any help?? Thanks
Do you have the laser tool head module installed? The machine will only recognize files appropriate to the currently installed tool head. The .nc files are for the laser, and .gcode files are for the 3D printer.
Hi,
Yes I have the laser tool head module installed. But what you said makes me lots of sense, because I have another problem.
When I connect thru wifi to my printer and try to send some laser draw to printer, printer says thar has 3D tool head installed and the work is incompatible.
How printer knows which tool head is installed? May be this is the root problem for both my 2 problems.
It knows through the individual chips installed in each tool head and how they communicate through the CAN interface.
When you go the main “Start” screen on the touchscreen, does it show “Laser” with a green dot next to it, or does it say something else?
Hi,
Now I tested lots of firmwares.
My conclusion:
If I install firmware 1.11.4 I have a similar screen as yours and Laser module is detected.
If I install firmware above 1.11.4 doesn’t detect laser module. As you can see om attached pics.
Is it normal? My printer doesn’t support latest firmware?
Thanks
You should forward this to support.
@Riskey, could you please?
Hi @paulosergiopereira, could you export the system log files and send them to lisiqi@snapmaker.com? We’ll check the logs and help you.