On the 20th of February, after waiting a long time, I received my Artisan printer.
Happy like a little boy on Christmas I started unpacking and started to build the printer.
The manual and the very pretty and organized packaging made building the printer a breeze.
Until… I opened box B3 to get the X-axis connectors… And all I found was a nice cutout in the packaging material where they should be.
I wrote an email to support@snapmaker.com the day after advising them of the issue but now, 3 days later I still haven’t heard anything from support.
While I can appreciate the fact support might be somewhat busy or even overloaded, I feel that after handing over €4500+ euro I’m not entirely in the wrong for expecting a timely response.
@Riskey I’ve seen you answering on a couple of topics and you seem quite helpful. I hope you don’t mind me asking, but is there anyway you can assist?
My order nr. is SMEU2022416020.
Regards,
John
