Most of the problems seem to be on the A350 so with an A150 the chances are very good that you’ll be fine.
-S
Or at least have a much smaller impact on usability 
Especially with the A150 only having 3 linear modules and a much smaller bed…
-S
I think SM Team must provide more technical info about the issue they had! That’s the only way to verify our machine.
Maybe with the A150 I’ll be lucky but how can I be sure I’ll never get the issue? A150 will stress less the machine but that could just postpone the issue.
1 Like
I am fairly sure the issue that are referring too is that some linear rails have a different base movement speed then others. This is what is causing all of the “y axis bump” postes that have popped up recently.
I say that to put your mind at ease, as we will likely never get an official response. Though I too wish they would give us more information about this issue and a great number of other things as well.
Again, the snapmaker team is not keeping its word. My printer was not sent from October 22 to 25. How much can I tolerate this mockery? My messages are not answered within 2-3 days. You snapmaker team are just mocking your clients. You will not get away with it.
@staff
1 Like
I am actually afraid to ask, but has anyone else gotten a "Order not found. Please enter a correct order number and a matching email address.* Message on the Pre-Order Status Lookup page? I’ve checked the order # and my email repeatedly. I sent an email requesting info about it a week or so ago, and with all the customer service issues…
I’m hoping that it’s a glitch, but I at least have my emailed order confirmation. Then again, if we are just getting stonewalled, that confirmation isn’t worth much. I’m in the “Will arrive in September” pre-order group and I understand the delays. Just wondering if I’m alone on this.
I find it disheartening to witness long time defenders of this product slowly lose faith and go silent…
1 Like
I got my A350. When I tried to log into snapmakercom a few weeks ago, I had the same problem. No order number, no account. I then contacted the support directly by email. There I received a link to track the parcel.The answer took two orbits of the moon. 
2 Likes
I know people on FB were having problems with finding their order. I believe there was something weird with needing to be capitalized going on. If I see it again I’ll post the link.
I thought they were just dealing with problems and overwhelmed, but the lack of any type of response or acknowledgement on here is disheartening.
-S
2 Likes
S,
Thank you the info. Indeed the email address was case-sensitive for the order status search to work properly. I was able to locate my order and verify the shipment. Of course, the delivery timeframe is 20-40 days, but it is progress and I’m patient. (To a point…lol)
Thank you again!
1 Like
Ah yes, case sensitive email addresses:
1 Like
Sarcasm much? 
Snapmaker team, just to remind you that the situation in which there are clients who pre-ordered your printer is not acceptable.
You do not communicate with clients at all. In your official message you say that “we have 4 employees responding to 2000 messages”. First of all, your replies to the requests are just copy-paste. Secondly, hire more employees, you have plenty of money from crowdfunding and pre-orders.
We can understand when there is a factory defect. But when the company does not have any contact with customers who have paid money in advance, it is just terrible. Your handout of $50 for new modules is just dust in our eyes.
at least they tried to do somthing… and considering they are going to loose their shirts with this rail issue its better than nothing. my unit is still broken (more than 5 weeks now) and I wont get anything but replacement parts that I have to pay shipping for, if they ever respond to me.