|Waiting for staff reply| When I get my Snapmaker 2.0?. Day 01

Snapmaker promised to send my pre-ordered snapmaker in March 2019. Because of the coronavirus, the shipment has moved to September 2020. Already on October 4, and I still haven’t sent the order + on my appeals to the support service don’t answer (request 48468 7 day ago and 49363 2 day ago). What the hell? I spent $1400 on this service? I am terribly disappointed.

I am waiting for the staff to respond since 27.09.20