God, I bet those people wish they were. Lmao
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Yeah I have seen one official staff post since the 8 and have heard that support had been given via email by potter(staff member) so someone was in the office on the 9th lol
Ok, that was good…
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The Snapmaker team decided not to respond at all… It is already October 12th, the holidays are long gone.
They’re still in the decompression chamber.
Most of them have to be trained again after such a long break.
Why should I care about it? I paid the money considering the delivery time. It does not mean that “We will send your order when it is convenient for us”. It is a disrespect to the customer.
@Freimor What I wanted to say: If sales and support are not in control of the situation, they are not allowed to go on vacation for that long! It took me 3 weeks to get a satisfactory response to a defective linear module. Now I’m waiting for the replacement delivery, which will probably be delivered by rowing boat around Cape Hoorn.
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Fully agree 
gentlemen, keep in mind that there is always a separation between work and personal life. this was one of those holidays where the entire country shuts down, its like Christmas or thanksgiving in America (not sure about UK holidays ^_^;) so not going on vacation is not really an option. also keep in mind that while they have been gone they have been bombarded with 100’s of emails i’m sure they are still working through there backlog.
just think how you would feel if you where working somewhere that didnt have enough staff and had more customers then you could handle. then you came back after a week off… i know i would be a bit overwhelmed.
not trying to say what they have done or are doing is good service. just trying to remind everyone that they are still people and we should give the individuals the respect they deserve, the respect all humans deserve.
it probably wouldn’t hurt to send them a polite reminder that you are still waiting.
cheers,
-Atom
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Proposal for the next year: On the website and in the forum a note about the company holidays. In advance. Then everyone can adjust to it and there is not so much frustration. Here in Germany it is customary to leave a note in automated email replies that you cannot be reached on vacation or business trips. 
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i agree! SM needs to show more curtesy to their customers. i just wanted to remind people to be mad at the company, not the employees who are just following orders and trying to do their jobs 
edit: because i’m sure support@snapmaker.com is a group email that probably no single employee can set up an away message. but @Toxic is right, the company should have set one up. they also should have made a post about it here in the forums and on the website. they should also hire more staff to handle the number of cases they are getting. But those are issues with the cooperate entity, not Potter, or Edwin or any other single employee (except maybe the CEO?)
CEO = “Geschäftsführer” in Germany the person who has to turn his head for EVERYTHING. 
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They did post a reminder to FB groups.
Not sure why they didn’t do that on forums and website also.
-S
Already half of October has passed. The snapmaker team is not even going to respond~
I will sue if this does not end.
Can you copy the reminder here?
This is completely unacceptable conduct from team Snapmaker - completely unacceptable. In my own country, you would have a county court judgement against your company and a high court sheriff removing goods to the value of the losses, plus court costs, plus sheriff costs and a bad debtor mark against your company name.
N.B! You cannot continue to treat your customers in this offhand manner.
I have already sold my Snapmaker machinery and will not recommend your products (even though the hardware is great quality) to anyone I know and wish to keep as my friends. The decline of your company needs to be halted in its tracks and a person who is willing to take responsibility for this mess needs to step up to the plate and do what is right.
I am very saddened to see this type of ignorance
Still no response from the development team
I am sorry to learn that Pavel. I was under the impression that the individuals I had linked in my post are relatively speaking quite senior within the team. I did it in the hope that some person in that list would notice that you are not getting any sort of assistance and that they would then do whatever it took to put matters right.
Not even an apology to you… Wow! Unbelievable.
Is there any reason why any of the staff linked below are not even talking to @Freimor? You will all know I have had more than enough of the childish conduct of team Snapmaker and have bought my next machine from your competition.
Nevertheless, it would be a common courtesy in any society to acknowledge the requests for help… even if it is only to tell the unlucky person that they are not getting any help for the next 6 months for reasons A,B,C &c.
Please show that you are an honourable company and start responding to your customers, who are pretty upset and fed up and more than ready to pull the plug on Snapmaker. Companies are comprised of people and it is people who are the interface between the company and the customers.
Where are you all?
I have tried once again Pavel. If the staff do not respond rapidly, I would probably be trying to get my money refunded at this point. Deity! You have been so patient and clearly the staff are taking advantage of your calm nature.
Snapmaker team send email for me
t is with our great regret to inform you that your order has been delayed. The shipping date of your purchase has been pushed back to between October 22, 2020 and October 25, 2020. We have been closely monitoring an issue that arose near the end of September and a follow-up solution has been implemented…
I will wait another week until the 25th and hope this time you will do everything right.
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