I have submitted an email to support@snapmaker but I figured I’d post here as well.
I need to read some files from the USB drive and when I plugged them into the snapmaker, it registers that the usb drive is plugged in, but not recognized.
I reformatted three thumb drives as FAT32 and tried again, just to be sure. It won’t read any of the drives, even my brand new seagate portable. I get the error that the drive is not recognized. The drives are recognized just fine by my computer and Xbox One.
Processor Intel(R) Core™ i7-6600U CPU @ 2.60GHz 2.81 GHz
Installed RAM 16.0 GB
Device ID 3F0E4050-CBC3-44C0-ACFC-7930DBA110D4
Product ID 00330-62831-47465-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
Windows 10 OS
Snapmaker 2 A350
Could there be something wrong with the port on my machine?
…if so, what do I do?