Stuck i load filament mode

ran out of filament. loaded new spool. didn’t register because hmi kept asking me to load new filament. is the switch bad? can i get a new switch?

(edit) investigated further. switch is broken. will contact snapmaker for a replacement.

Update: super-glued the switch together. working. had to do some adjusting/calibrating of the nozzle to the bed but i think things are working now.